Archive for the ‘Video Testimonials’ Category

Flat monthly fee vs Time and Materials

Is a small business better-off paying for IT services by flat monthly fee or by time and materials?  One PCNS customer weighs-in with some pretty good logic.  He takes advantage of flat fees by turning over all troubleshooting efforts to the experts.

PC Network Services Help Desk

What do you expect when you call a help desk?  Listen as PC Network Services customer Terry Marshall describes his experience with the online-powered Help Desk at PCNS.

PC Network Services Responds to a flood at a customer’s building.

Occasionally, an extra helping of customer service is needed.  A PCNS customer describes one such occasion; when their office flooded.

Outsourcing IT vs In-House

Which is better?  Hiring your own IT-staff or outsourcing?  One PC Networks customer weighs-in, citing cost-savings with outsourcing.

Responsive IT is what PC Network Services does best.

How important is responsiveness when PC support is needed?  These two PCNS customers say it is very important.

Jack Marshall and Terry Marshall of Marstrand Industries talk about the responsiveness of PC Network Services.